Terms & Conditions

Scope of Master Agreement. This Agreement makes the sole agreement between the Client and Different Look. The Client agrees to indemnify and hold Different Look harmless for any claims from Client's use or misuse, including any third parties for loss, injury, and damage to persons or property arising out of the Client's negligence or operation including legal costs incurred in defense of such claims. By accepting delivery of Rental Items, the Client agrees to all terms and conditions shown on this Agreement.

Order Consent. By confirming quote, Client authorizes conversion of quote to an order by telephone or electronic communication. Physical signature is not required from Client to confirm order.

Booking Terms. In addition to confirmation of quote/order, a 50% payment is required to confirm any order unless the Client has established credit with Different Look. The balance is due ten (10) calendar days prior to the delivery or pick-up date. Unless the order has been placed and a deposit given, all prices and availability are subject to change.

1. Less Than Minimum Fee - We require a minimum product rental cost of $400. If a Client wishes to proceed with an order with product rental cost of less than $400, then Client will pay 50% of the difference between what the Client ordered and $400.

2. Rush Order Fee - If feasible, any new orders that need to be placed within three (3) calendar days of delivery or pick-up date will incur an additional $75.00 fee.

3. All orders must be booked in full rack quantities. Example: Glassware will be rented in quantities of 16/25/36. China Sets in sets of 10. Flatware in sets of 10. Chargers in sets of 12/15.

Rental Period. Unless otherwise stated and mutually agreed upon, by Different Look and Client, on the Quote/Rental Order Contract; merchandise is rented for three (3) calendar days. Merchandise kept after the rental period of three (3) days, will incur daily charges of the rental rate. Daily charges will incur after the Date of Pick-up for each consecutive day or any part of a calendar day.

Order Change. Different Look will not accept order changes within the No Order-Change Window, which is three (3) calendar days prior to the delivery date. However, changes made seven (7) calendar days prior to the No Order-Change Window will incur the Order-Change Fee of $75.00.

Cancellation Fee. A 50% cancellation charge will apply to any Agreement canceled less than seven (7) calendar days before delivery or pick-up. A 100% cancellation charge will apply to any Agreement canceled less than three (3) full calendar days (72 hours) prior to delivery or pick-up date. No credit will be given for unused items. In the case of an act of god (e.g. a pandemic, severe weather, or other causes beyond such party’s reasonable control), Different Look and the Client may mutually agree to reschedule the delivery or pick up within 12 months of the original date.

No Warranties. Different Look makes no warranties of merchantability or fitness for a particular purpose, or any warranties, expressed or implied, other than in due course of consuming food products. (Except Chargers).

The Merchandise Protection Plan. The customer has the option to accept Different Look's Merchandise Protection Plan by paying an additional 9% of the net rental rate for all applicable rental items. If the customer accepts the Merchandise Protection Plan, then Different Look waives all damage claims against the Customer. Damage claims are defined as items that were broken while in the custody of the Client or caused by the Client’s negligent care of the items such as not re-racking properly and causing breakage upon return transit; Furthermore, to establish the damage claim, the broken items must be presented to the driver upon pick-up, or if not practical for safety reasons then clear photographic documentation must be submitted to the driver or info@differentlook.com in order to perfect the damage claim. Otherwise, an item will be considered missing, and as such, any item not returned to Different Look within seven (7) days after your event is billed the full replacement cost.

The Merchandise Protection Plan is NOT insurance and it does NOT cover:

1. Rental items not returned;
2. Theft;
3. Damage resulting from vandalism or intentional or improper use;
4. Damage resulting from failure to secure merchandise during transport, overloading, or exceeding the rated capacity of the merchandise;
5. Any damage resulting from overturning;
6. Any damage resulting from the use of the merchandise in violation of any provision of this agreement or violation of any law ordinance, or regulation;
7. Any damage due to weather.

Client Responsibility. The Client assumes full responsibility for all Rental Items, including their safe and proper use, operation, maintenance, and for return to Different Look.

1. The Client is responsible for all loss, damage, or repair (except as provided by the Merchandise Protection Plan if purchased). Each broken item from the Agreement will be charged at three (3) times the rental cost unless the Merchandise Protection Plan is purchased at the point of sale.

2. It is the Client’s responsibility to ensure all rental items are placed back in the Different Look container in which it was delivered, otherwise, an additional Re-Rack Fee of $300.00 will be applied.

3. It is the Client’s responsibility to ensure all rental items are returned. If Client fails to return all Rental Items upon the agreed time, Client agrees to pay for additional charges at the same daily rate, accruing daily. If Client refuses to return Rental Items, Client agrees that Different Look and its agents may take all reasonable legal actions necessary to recover Rental Items or their costs, and the Client agrees to pay all reasonable attorney fees and court costs incurred by Different Look in enforcing these terms and conditions.

Delivery & Pick-up. Delivery and Pick-up is $100 for all Local Routes from Dade to Port St. Lucie County. Different Look’s policy is to offer delivery and pick-up windows of 3 full hours. Should a Client request a specific time (pick-up or delivery) that would require less than a 3-hour window, then the Client will pay a Time Definite Fee of $100.

1. Orders that need to be picked up after 6pm will incur the After-Hours Pick-up fee of $175.00.

2. Anytime a Client fails to have ALL rental items racked and ready for pick-up, and a driver is required to return, we will charge a Return to Pick-up fee; $75 for Broward/Palm Beach County and $100 for Miami-Dade County.

3. Out of Town delivery fees will be negotiated on a case-by-case basis.